One of the things that my customer support team and I noticed was a piece of incorrect advice circulating Reddit and other feeds.

We recently uncovered a bug that could cause you to lose network connectivity when your console powers up from ‘Instant-On’ mode. Sometimes the biggest challenge is getting the right information to the right people, and sometimes that can include the millions of Xbox fans across social media. Most of my job is about organization and communication. Yeah, I’m a Supportability PM and have been with Team Xbox for about 11.5 years.Īs a S upportability PM, what kind of challenges do you deal with? Hi Aaron, thanks for sitting down with us today ! Can you give our readers a quick introduction? We know this sort of bug can get in the way of your leisure time, and we appreciate our Xbox Insiders for providing us with an opportunity to test fixes and get everyone back to enjoying their games more seamlessly.įor today’s article, we spoke with one of our Supportability friends, Aaron, to talk about the recent build and to see how feedback and customer support can influence what goes into future updates.

Recently, with our 1806 OS update and subsequent QFE (a smaller update used to provide quick fixes between preview windows), we were able to mitigate an issue where a network connection could be lost when using “Instant on” mode on the Xbox One.

Previewing new updates also allows our engineers to find potential issues that can only be spotted by testing at scale. The Xbox Insider Program is founded on the idea that allowing early access to new builds and features helps both Team Xbox and the Xbox Community. As an Xbox Insider, you to get a sneak peek at planned features, and it’s a great way for our teams to gather feedback from the people that matter: our customers.

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